Health + Wellbeing Equality Index (HWEI)

HWEI 2019 Results

Welcome from the National Program Manager of Pride in Health + Wellbeing – Claire Allen

On Behalf of ACON and the Pride in Health + Wellbeing team, I am honoured to present to you the inaugural Pride in Health + Wellbeing Equality Index (HWEI) benchmarking publication.

This is the first time there has been a National benchmarking process for LGBT inclusive service delivery, so we are excited and proud of our members who have been leading this change.  This publication is a milestone in Pride in Health + Wellbeing’s journey, and we are grateful to all of the organisations who participated in the index.  Thank you for your submission.

The HWEI allows us to benchmark current LGBT inclusive service delivery across Australia and within the health and wellbeing sectors.  It also allows us to identify and map any gaps that exist, allowing for continuous quality improvements to be made.  Ultimately, the knowledge gained from the HWEI will result in better experiences of LGBT people when accessing health and human services, across Australia.

As this was the first year of the HWEI, participation was small but significant, and we anticipate an increase each year.  As participation increases this will provide more specific and meaningful data.  Participation plays an essential role in measuring the current climate of LGBT inclusion, as well as creating an understanding of best practice.  We encourage sector organisations to participate in the future indices; it is free and you do not have to be a Pride in Health + Wellbeing member to submit.

Contact to request a free copy of this report.

HWEI 2020 Submission Documents and Information


The Health + Wellbeing Equality Index has been designed to assess and benchmark LGBT inclusive service provision annually among Health + Wellbeing service providers.

On the back of the outstanding success of the Australian Workplace Equality Index that was instrumental in measuring, benchmarking and successfully shifting practice in LGBT workplace inclusion; this new index is expected to be instrumental in annually measuring and shifting practice within Health + Wellbeing services.  Participation will provide service providers not only with clear guidelines in terms of getting started or progressing their work in LGBT inclusive service provision for both staff within their agencies and service users regardless of how they identify.

Index Quick Facts

  • Do you need to be a member of Pride in Health + Wellbeing to participate? You do not need to be a member of Pride in Health + Wellbeing to participate in the index.
  • What does it cost? There is no cost to participate. This is a national benchmarking and feedback service is provided free of charge to Australian Health + Wellbeing service providers with the sole purpose being to measure, benchmark and influence practice in LGBT inclusive service provision.
  • What will we receive in terms of results? Participating service providers will receive a traffic light report indicating full, partial or zero points for each question. You will also be benchmarked against other participating organisations (all scores confidential) to enable you to see how you compare to other service providers. You will receive a certificate of participation, a “tier” status in terms of overall score alongside an opportunity to be recognised within our LGBT inclusion awards. Information received can be fed directly into your inclusion action plans and your results data can be used to track progress year-on-year. You will also receive a hard copy of any benchmarking publication/data produced.
  • How often should we participate? Ideally annually; although there is no obligation.
  • Can we participate anonymously? Yes you can. You will still receive your scoresheet and benchmarking data. On page 2 of the submission page, you can choose to be identified (organisation name only, not score) dependent upon the tier you reach (ranging from participating tier to Gold) or not at all (completely anonymous).   For those who wish to be identified, only your organisation name will be identified, not your score.
  • Where do I go for more information or for any questions that I have? Please call our office on (02) 9206 2139; one of our team will be able to assist.

Click here to download official press release. 


HWEI 2020 Submission Document – click here to download

HWEI Evidence & Scoring Guide – click here to download


We can accept AWEI submissions between Monday 6th January – 5pm Friday 6th March 2020 (or midnight Saturday 7th March 2020 if sending large file transfer URL).


If you are hand-delivering, couriering or mailing submission documents (hard copies, USB etc), these must be received by 5pm Friday 6th March, 2020.

Please send to:

Health + Wellbeing Equality Index Submissions
ACON’s Pride Inclusion Programs
414 Elizabeth Street

All documents must be received by the deadline. No extensions will be giving.  Late submissions will only be accepted if you can provide evidence of the document being sent within reasonable time-frames to allow for delivery by the cut-off (ie. accommodating any postage/courier delays).


Please note, emails with file attachments will not be accepted for electronic submissions.  Electronic submissions must be received by midnight Saturday 7th March 2020.

To send your submission electronically:

Utilise a large file transfer program to upload your document and all attachments. Send the URL to download these files via email to: with a copy to:

Large file transfer programs may include but are not limited to Dropbox, Google Docs, ParcelPost, Microsoft OneDrive or any other internally approved large file transfer system)

19/11/2019HWEIv1.3Service Provider Details: Benchmarking sectors amended
18/01/2019HWEIv1.2Service Provider Details: row added to include types of service provision
18/01/2019HWEIv1.1Section 9: (Optional) Survey Participation has been removed for the 2019 index.
16/01/2019HWEIv1.0Index title changed to: Health +Wellbeing Equality Index